Shipping Info:
Shipping is to the 48 contiguous United States only. Your order usually ships no later than three business days after it is placed. We do not ship on weekends or holidays. If an item is on backorder, we will contact you by e-mail to let you know the expected shipping date. The default delivery method is Priority Mail. Delivery times will vary based on the method of shipment you choose and your location. Shipping costs vary depending on the total value of your order, shipping method selected, and your location. Our shipping method is via USPS Priority Mail . When you check out, you will be prompted to choose a shipping method. (Some destinations may offer only one shipping method.) Shipping costs are dependent on the purchase value of your order and the shipping method you select. Your shipping charges will be automatically calculated during checkout prior to the completion of your order.
Returns:
Our commitment to customer satisfaction also includes returning goods to be exchanged in case you are not happy with your purchase for these reasons:
- When incorrect items are sent to you
- When the item sent to you does not meet product specifications.
The item(s) must be returned to Olde Burnside Brewing Company within 14 days of the shipping date in unworn/new and perfect condition. We are not responsible for return shipping. We do not refund but will replace within 30 days, any items returned for reasons stated above.
When returning/exchanging please follow these steps:
- Call us for a return approval number.
- Return product with return number, a copy of the packing slip, the reason for the return as well as instructions (if you would like a credit or an exchange, etc.)
Please send merchandise to:
Olde Burnside Brewing Company
776 Tolland St.
East Hartford, CT
